Parker Hannifin's Lean Journey: Keynote by VP Kathy Miller

In this keynote session at the 2010 IW Best Plants Conference, Kathy Miller, vice president, lean enterprise and quality, will discuss Cleveland-based Parker Hannifin's lean journey in a highly decentralized global organization. She will detail the impact of a comprehensive lean implementation on the company performance and reputation.

With annual sales exceeding $10 billion, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company's products are vital to virtually everything that moves or requires control, including the manufacture and processing of raw materials, durable goods, infrastructure development and all forms of transport. Traded on the New York Stock Exchange under the symbol "PH," Parker is strategically diversified, value-driven and well positioned for global growth as the industry consolidator and supplier of choice.


In This Presentation You Will See

  • An overview of Parker and its products, technologies, strrategies and goals (in minute 5)

  • The four aspects of Parker's decade-long continuous improvement journey (in minute 8)

  • Parker's experiences with senseis (in minute 11)

  • How to train without making it manditory (in minute 18)

  • The day when Parker realizes that lean could be extended outside their four walls to their extended value-stream(in minute 22)

  • How Parker is empowering employees (in minute 26)

  • Some of Parker's results (in minute 31)

  • Miller's response to a question on how to transition from random acts of kaizen to an organized plan (in minute 36)

  • Miller's response to a question on the real balance savings of lean in the extended value-stream (in minute 37)

  • Miller's response to a question on how Parker can continue the lean culture when making acquisitions (in minute 38)

  • Miller's response to a question on how to start when rolling out a product across the country (in minute 41)

  • Miller's response to a question on how to manage leaders who don't respond to their change strategy (in minute 43)

  • Miller's response to a question on how Parker approaches refresher training (in minute 43)

  • Miller's response to a question on how Parker extends their lean efforts to suppliers (in minute 46)

  • Miller's response to a question on the size of the corporate lean team (in minute 47)

  • Miller's response to a question on what Parker's next steps are in their lean journey (in minute 49)

  • Miller's response to a question on how Parker links their efforts to importnat metrics (in minute 50)

  • and more


About the Speaker

Kathy Miller, Vice President, Lean Enterprise & Quality, Parker Hannifin Corporation

Kathy Miller is Vice President-Lean Enterprise & Quality for Parker Hannifin Corporation. Parker, the global leader in motion and control technologies, had sales of approximately $10 billion in fiscal 2009, employs more than 52,000 people and has operations in 48 countries around the world, with more than 300 manufacturing plants.

Miller began in her current role in 2005 and has responsibility for the successful development and implementation of Parker's business systems including the Parker Lean System, Strategy Deployment and Parker's quality systems. She also conducts extensive lean training throughout the Parker organization.

Under Miller's leadership, Parker has been on a lean journey that has seen the company transform its manufacturing performance into a true competitive advantage. Across a broad range of metrics that include steadily increasing productivity and customer service, improved quality, and reduced inventory, the Company has delivered remarkably consistent financial and operational performance.

Miller has also led the company's quality strategy and facilitates the strategy deployment process, which starts with the executive leadership team and cascades throughout the entire organization.

Miller joined Parker in 2004 as the Group Lean and Quality Manager for the Fluid Connectors Group.

Prior to joining Parker, Miller was an Operations Manager at Delphi Delco Electronics. At Delphi, Miller was responsible for 2 large manufacturing plants which produced automotive electronics for 5 different product lines. In 2003/2004 her operations were the recipient of a Shingo Prize for the business results of a successful lean transformation.

Her previous experiences have included progressive assignments in Engineering, Marketing, and Operations.

Miller has been trained in a broad range of lean systems including the Toyota Production System and as a Six Sigma Green Belt. She has endorsed and been acknowleged in books on Lean including: Developing a Lean Workforce by Chris Harris and Rick Harris, and Getting Things Done: A Leader's Guide to Planning and Execution by Pascal Dennis.

Miller has a Bachelor of Science Degree in Industrial Engineering from Kettering University (formerly General Motors Institute) and an MBA from Ball State University.

Miller is a member of the Association for Manufacturing Excellence and serves on the MBA Advisory Board of the Ball State University Miller College of Business.

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