Roxi Bahar Hewertson is a leadership expert, executive coach and organizational development expert with more than three decades of practical experience in the worlds of higher education, business, and non-profits. She is the CEO of Highland Consulting Group, Inc. and author of both “Hire Right, Fire Right: A Leader’s Guide To Finding And Keeping Your Best People” (Rowman & Littlefield Publishers), from which this piece is excerpted, and “Lead Like it Matters…Because it Does. ”