Differentiating your company from the competition can be fairly straightforward. Your customers simply ask that you deliver the right product, at the right price, at the right time, at the right place and supply the right information during the process. Although industry leaders have been preaching this mantra for years, we all know that it is not as easy as it sounds. In fact, achieving these objectives can be a real challenge. One of the keys to success is having an effective order management process in place. Five Elements Of Effective Order Management In order to provide superior customer service, a company must execute reliably in five key performance areas:
- Ensure that products are configured properly during the sales process, providing promises only for products that can be supplied in correct configurations. For example, an order-entry configuration tool should "know" that a valve for a highly corrosive environment cannot be made of certain materials.
- Provide access to complete and accurate product configuration information for planning, scheduling and production processes.