Companies See 18% Cost Decrease Using SOA

Sept. 24, 2008
Best-in-Class organizations were 93% more likely to incorporate defect tracking and reporting tools to support their SOA governance initiative.

Best-in-Class organizations realized an 18% decrease in operating expenses as a direct result of establishing comprehensive Service Oriented Architectures' (SOA) governance, according to a recent report from the Aberdeen Group. The study reported an average reduction in costs that is 127% greater than all other organizations.

The report examined and analyzed organizations' planning, deployment, use, security, and management of their SOA to provide a roadmap for constructing a holistic, business-advancing SOA governance initiative. As part of their comprehensive governance initiatives, Best-in-Class organizations were 93% more likely than Laggards to incorporate defect tracking and reporting tools to support their SOA governance initiative.

Using tools that track and report defects in the SOA infrastructure allows organizations to significantly reduce the costly timeframe existing between problem identification and problem resolution. In addition, the Best-in-Class are over 6 times as likely as the Industry Average to use SOA performance reporting software. By incorporating technology that provides visibility into how services are performing, their defects, and subsequent remediation prioritization, Best-in-Class organizations are 108% more likely than Laggards to report a decrease in integration costs.

"As the sophistication of SOA technologies advances, organizations are realizing the potential impact an SOA governance strategy can have on their ability to provide their customers with higher quality deliverables, in less time, and with an improved level of service," states Stephen Walker, senior research associate, Aberdeen. "Measuring the success of the overall SOA governance initiative by the impact it has on customers allows organizations to quickly react to problems that negatively impact service and quality. In addition to customer retention, pursuing a customer-centric strategy is critical when attracting new clients. By pursuing an SOA governance strategy that places an emphasis on increasing customer service, through both measuring how satisfied existing customers are and ensuring reliable service by constantly monitoring and improving applications, Best-in-Class organizations were able to reduce application development time by 21%; a reduction that is 124% greater than all others."

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