Customer Service: A Gold Star For Konica

Jan. 19, 2007

Digital imaging company receives award for its wireless implementation.

With nearly 1,500 service technicians working in the field nationwide, tracking service calls at Konica Minolta Business Solutions U.S.A. Inc. can be challenging. Apparently, the Ramsey, N.J.-based producer of digital imaging solutions is meeting the challenge just fine. The company recently received a 2006 Mobile Star Award from MobileVillage/PDA Inc., a Matlacha, Fla., mobile technology development company.

Konica was awarded the honor for its implementation of AirClic's MP5 solution at 78 branches to gain real-time information on service calls. Since the initial July 2006 deployment, the company has improved its first-call fix rate, decreased inventory shrinkage, reduced paperwork and management bottlenecks, and increased the breadth, accuracy and frequency of captured data, according to MobileVillage.

Konica expects a return on investment by January 2008.

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About the Author

Jonathan Katz | Former Managing Editor

Former Managing Editor Jon Katz covered leadership and strategy, tackling subjects such as lean manufacturing leadership, strategy development and deployment, corporate culture, corporate social responsibility, and growth strategies. As well, he provided news and analysis of successful companies in the chemical and energy industries, including oil and gas, renewable and alternative.

Jon worked as an intern for IndustryWeek before serving as a reporter for The Morning Journal and then as an associate editor for Penton Media’s Supply Chain Technology News.

Jon received his bachelor’s degree in Journalism from Kent State University and is a die-hard Cleveland sports fan.