In a recent survey of 300 North American enterprise and mid-market decision makers, Boston-based IT consultancy Ovum Summit identified the following key attributes of highly effective IT organizations:
- Aggressive use of consolidation and virtualization technologies to create more dynamic and flexible infrastructure architectures
- Significant investment in SOA based applications to promote reuse and business process flexibility
- Broad-based implementation of ITIL recommendations the majority of process areas covered by current recommendations
- Investment in a comprehensive set of automated IT management tools
- Substantial levels of business and IT alignment in terms of governance and requirements definition and SLA monitoring
- High levels of willingness to take on new challenges ranging from develoP.M.ent of end-of-life and recycling strategies to experimentation with emerging social software tools to improve IT operational productivity.
Ovum Summit defined highly effective IT organizations as those that are able to fulfill changing business requirements in a timely manner without disrupting business operations or end user productivity. The study's author, Mary Johnston Turner, Ovum Summit Vice President, explained that roughly 22% of the total survey sample met these criteria. "These highly effective organizations have laid a lot of groundwork over the last couple of years by implementing virtualization, SOA and ITIL," said Turner.
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