This experience is not available in the language you selected. Proceed How Generac scaled their service model Your customer base is changing. Fewer accounts, bigger stakes, and higher expectations. Whether you're serving a hyperscaler, a dealer network, or residential customers, they're all expecting the same seamless experience. Generac felt that pressure directly when hyperscalers turned to them for critical power needs. Watch this webinar replay to see how they connected engineering and service data into a single digital thread, turning a reactive, tribal-knowledge-driven process into a proactive and scalable one. Why watch: Protect service margins as you scale. Learn how to avoid the alternative Generac faced: tripling the service team just to keep up, and still falling short. Give service teams real data, not guesswork. See how direct access to engineering data replaced manual lookups across disconnected systems. Build the business case for service investment. Walk away with a real example of how to win executive buy-in, backed by results. Deliver one consistent experience. Understand how to serve residential, dealer, and industrial customers through the same connected process. What you'll learn: How shifting customer demand exposes the true cost of disconnected engineering and service data How Generac used Windchill to give service teams direct access to engineering data Why staying close to out-of-the-box configuration matters as your systems evolve How to build the business case, and the buy-in, for treating service as a growth driver Speakers Justin Lloyd Related resources Burn Down Aerospace and Defense Backlogs with PLM Learn how PLM helps A&D manufacturers improve producibility, recover capacity, control change, and turn backlogs into predictable production. Product Line Engineering for Aerospace & Defense Watch Lockheed Martin, Safran Seats, and PTC discuss how Product Line Engineering improves reuse, traceability, and product configurability. 5 Decisions That Define MedTech Innovation Explore five critical MedTech decisions and learn how an Intelligent Product Lifecycle helps organizations innovate faster and with greater confidence. How can we help you? Support Portal