Supply Chain

Jet Blue Flight Attendant Sends Us a Message

Oct. 20, 2010

The flight attendant who "lost it"; dropped f-bombs; and, chugged a beer on his way off a flight- via the emergency exit chute- plead guilty to one count of criminal mischief.

This incident should remind us of the tough jobs that flight attendants are saddled with including safety manager, security coordinator, babysitter, conflict resolver, customer service representative, bartender, and baggage handler...

Maybe keep this in mind next time we each fly...

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About the Author

Andrew R. Thomas Blog | Associate Professor of Marketing and International Business

Andrew R. Thomas, Ph.D., is associate professor of marketing and international business at the University of Akron; and, a member of the core faculty at the International School of Management in Paris, France.

He is a bestselling business author/editor, whose 23 books include, most recently, American Shale Energy and the Global Economy: Business and Geopolitical Implications of the Fracking Revolution, The Customer Trap: How to Avoid the Biggest Mistake in Business, Global Supply Chain Security, The Final Journey of the Saturn V, and Soft Landing: Airline Industry Strategy, Service and Safety.

His book The Distribution Trap was awarded the Berry-American Marketing Association Prize for the Best Marketing Book of 2010. Another work, Direct Marketing in Action, was a finalist for the same award in 2008.

Andrew is founding editor-in-chief of the Journal of Transportation Security and a regularly featured analyst for media outlets around the world.

He has traveled to and conducted business in 120 countries on all seven continents.