Video Chat: Making the Shift Direct to Consumer, Episode 6

June 17, 2021
Cleo's Frank Kenney discusses the trend towards a direct to consumer (D2C) model.

As manufacturers have embraced digital technologies, the ability to meet mass customization desires in particular has driven them to consider embracing need go-to-market strategies including a direct-to-consumer (D2C) approach.

As a prime example, the apparel giant Nike has recently announced plans to stop selling to wholesale partners including DSW, Urban Outfitters, Shoe Show, Dunham’s Sports, Olympia Sports, and Big Five. With massive supply chain upsets, such as the Suez Canal blockage or the ongoing risk of ransomware attacks on supply chain companies, how can Nike ensure that D2C product deliveries and customer experiences are not compromised now that the company is managing it’s own source-to-consumer supply lines?

While D2C retail strategies remove the complexity of multi-layer supply chains and increase manufacturers’ profits, companies that are new to D2C will need to be strategically proactive in their planning to ensure they don’t sacrifice their brand reputation or customer experiences (CX). Product delivery delays, product shortages, lost or unfulfilled orders, and product safety will soon be the full responsibility of the manufacturer.

In this IW Members Only video chat, Cleo’s Frank Kenney discusses the challenges of making this jump. 

Popular Sponsored Recommendations

How Manufacturers Can Optimize Operations with Weather Intelligence

Nov. 2, 2023
The bad news? Severe weather has emerged as one of the biggest threats to continuity and safety in manufacturing. The good news? The intelligence solutions that build weather ...

Guide to Turning Product Data into Profitable Content and Experiences

Sept. 11, 2023
Businesses can lose up to 9.5% of their annual revenue due to bad digital experiences. This guide highlights the need for enriched product content to deliver profitable content...

Secure end-to-end traceability and digitalization. Ensuring security with a specific data model.

July 11, 2023
A secure end-to-end traceability answers key questions. Is the device genuine or counterfeit? Are the designs intact and untampered? How to track origins and destinations? Explore...

Smarter Savings for Manufacturers - Guide

Sept. 12, 2023
Enhance your service experiences and boost revenue while reducing costs. Learn how one platform can help your business be more agile and productive in today's market.

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!