Enhanced Solutions for Remote Service and Maintenance of Equipment

June 25, 2008
The Axeda ServiceLink solution enhances Oracle's asset management solution to provide real-time monitoring of equipment.

Recently Axeda Corp. announced that it is collaborating with Oracle by linking its Axeda ServiceLink solution to Oracle's Field Service and Oracle Enterprise Asset Management to deliver real-time monitoring, management, and data collection from connected equipment. Axeda is a provider of Internet-based remote service software.

This collaboration will allow manufacturers to remotely troubleshoot, diagnose and correct problems. Manufacturers can automate processes for:

  • Role-based notification of alerts to support personnel, service technicians, owners/operators and 3rd party service providers
  • Remote diagnosis and troubleshooting of equipment in order to dispatch the right technician, parts, and work plan at the right time
  • Equipment state monitoring to track availability and service metrics associated with SLA compliance
  • Usage monitoring for automatic consumable tracking and replenishment
  • Automatic asset configuration discovery for assisting service calls as well as up-sell, cross-sell, and retirement opportunities.

To preview the Axeda Service and Maintenance Management solution, click http://launch.oracle.com and enter yes2remote in PIN!

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