Originally broadcast on May 18, 2023. Now available On Demand.
Summary
Leaders at all levels within organizations must create and nurture continuous improvement. What specific activities favorably impact and influence employee engagement? How can I change my perspective and thinking to enable this cultural change?
In this webinar, Eric Lussier, a Principal at Next Level Partners, shares from his 30-year journey as a student of lean and continuous improvement how an overall Business System approach creates the cultural change. Drawing from his formal education in Industrial and Systems Engineering and his work in a variety of industries, he shows leaders how their behaviors and thinking improve customer service using a lean and continuous improvement approach.
Key takeaways from this webinar include:
- Leadership review cadence requirements to communicate what is more important from strategy down to front-line visual management
- Need for establishing the “tone at the top” through modeling behaviors through activities like President’s kaizens
- How our internal thinking and approach regarding employees and our actions and behaviors communicate “Respect for People”
- Why an overall Business System and process-based approach allows companies to serve
Speaker
Eric Lussier
Principal | Next Level Partners LLC
Eric Lussier, a Principal at Next Level Partners LLC, originally trained under a Japanese continuous improvement sensei as an engineering co-op student and has more than 30 years of experience implementing continuous improvement practices at Steel Partners, Sequa Corp., AlliedSignal and countless manufacturing clients. He earned an MS in Industrial and Systems Engineering from the University of Alabama Huntsville, an MS in Industrial Engineering / Engineering Management from the University of Tennessee and a BS in Industrial Engineering from the University of Tennessee.
