How to Keep an Eye on Your Offshored Workforce

China has been described by some experts as the "Wild West" of manufacturing. Among the pundits' criticism of Chinese manufacturing is lax security oversight. When U.S. companies own and operate manufacturing operations overseas, the responsibility rests with them to ensure the safety and security of their products. For New York contract manufacturer Coda Resources Ltd., security becomes more challenging at plants that are wholly owned by the company.

"Obviously, the problem you have is you don't have a Chinese partner who is overseeing it and watching it, and from 9,000 miles away it becomes a challenge to secure the facility and to know what's going in and what's going out both from a product standpoint and from a technology and an R&D standpoint," says Hillel Tropper, Coda's executive vice president. "You want to make sure your products and your trade secrets are staying."

So far, the $40 million family-owned business has survived in China without any security issues while operating in what Tropper calls an "American industrial complex." The company produces plastic injection-molded parts for the health and oral-care industries in separate buildings all located within one campus.

By keeping all production in one complex, Coda can ensure nobody enters or leaves the site without passing through a front gate. But the key element to securing the facilities is identifying people the company trusts, Tropper says. Coda does this by making as many as 30 visits to China each year to personally interview managerial candidates. In some cases, the company hires outside firms to perform background checks since obtaining records can be more difficult, he says. Coda also has two American managers based at an R&D facility in China who make several trips to the plant to monitor the operations.