Case Study: Taking the Pain out of After-Sales Service

Sealed Air’s Diversey Care division needed to supply parts for its TASKI floor cleaning machines to more than 500 field engineers across Europe, but getting these parts was proving to be time-consuming. Sealed Air teamed up with the supply chain experts at UPS and expanded their delivery options from 19 warehouses to over 15,000 UPS Access Point locations in Europe. This significantly reduced the time field engineers spent getting their spare parts, enabling Sealed Air to improve customer service and save on infrastructure, inventory and operating costs.

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You've got parts coming in that can't be delayed without impacting your production schedules. And you need to stay on top of billing and shipping details for products going out to your customers. Those processes need to be in sync with each other to keep your customers satisfied.

Competition is fierce. Your customers are demanding more. Margins are getting thinner. So how do you get an advantage? Ensure your customers receive what they want, when they want it.