Carsten Koall, Getty Images
The Samsung Galaxy Note 7 booth at an industry show

Expanded Samsung Note 7 US Recall Ordered

Oct. 13, 2016
All 1.9 million Samsung Galaxy Note 7 handsets are included in the recall, as the South Korean tech giant cuts its quarterly profit forecast by $2.3 billion.

An expanded U.S. recall was ordered Thursday for Samsung Galaxy Note 7 smartphones, including replacements for the devices plagued by exploding batteries.

The Consumer Product Safety Commission announcement, formalizing the action announced by the South Korean giant, said the recall affects 1.9 million handsets, including the one million announced in a September 15 recall.

“Consumers should immediately stop using and power down all Galaxy Note 7 devices, including Note 7 devices received as replacements in the previous recall,” the agency said in a statement.

Samsung announced earlier this week it would recall all the Note 7 handsets worldwide, including replacements, and halt production of the flagship device in a massive blow to the world's biggest smartphone maker.

The company recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire.

The company said in a separate statement from its U.S. headquarters Thursday that it would offer a $100 credit to customers who want to exchange the Note 7 for a different Samsung device.

“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times,” said Tim Baxter, president and COO of Samsung Electronics America. “We are committed to doing everything we can to make this right.”

Samsung said it was working with the CPSC, carriers and retailers to get customers to return the affected handsets.

Copyright Agence France-Presse, 2016

About the Author

Agence France-Presse

Copyright Agence France-Presse, 2002-2024. AFP text, photos, graphics and logos shall not be reproduced, published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. AFP shall not be held liable for any delays, inaccuracies, errors or omissions in any AFP content, or for any actions taken in consequence.

Sponsored Recommendations

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!