Research Report: New Benchmarks For Supply Chain Centers

A study released this week from Best Practices, LLC reports that top companies employ the following practices:

  • Team with operating/business units and e-commerce groups to identify and approach key customers for conversion to 100% electronic transactions and to advanced collaboration techniques, like forecasting.
  • Use activity-based costing universally to increase visibility of operational costs to the operating/business units.
  • Enhance CSR authority and training to provide elevated and proactive levels of customer service.
  • Drive cycle time reductions everywhere through Six Sigma teams and through expanded definition and use of cycle time metrics.
The report was collected from primary executive interviews, surveys and research with more than a dozen leading companies.
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