A study released this week from Best Practices, LLC reports that top companies employ the following practices:
- Team with operating/business units and e-commerce groups to identify and approach key customers for conversion to 100% electronic transactions and to advanced collaboration techniques, like forecasting.
- Use activity-based costing universally to increase visibility of operational costs to the operating/business units.
- Enhance CSR authority and training to provide elevated and proactive levels of customer service.
- Drive cycle time reductions everywhere through Six Sigma teams and through expanded definition and use of cycle time metrics.
