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Artificial Intelligence

Artificial Intelligence Can Make Work Better Says Majority of Workers

Feb. 21, 2018
Employees welcome AI if it automates time-consuming internal processes, helps better balance their workload or increases fairness in subjective decisions.

Four out of five employees surveyed see significant opportunity for artificial intelligence (AI) to create a more engaging and empowering workplace experience, yet admit a lack of transparency from their employers is a primary driver of fear and concern.

This is according to a global survey of nearly 3,000 employees across eight nations conducted by The Workforce Institute at Kronos Incorporated. The survey, "Engaging Opportunity: Working Smarter with AI," conducted with Coleman Parkes Research, explores how employees – both hourly and salaried from a variety of industries in Australia, Canada, France, Germany, Mexico, New Zealand, the United Kingdom, and the U.S. – believe emerging technologies should be used to improve the future of work.

“Organizations are making significant investments in benefits, technology, and innovative workplaces, yet employees are working more than ever and engagement has remained stagnant for decades,” said Joyce Maroney, executive director, The Workforce Institute at Kronos. “ While emerging technologies always generate uncertainty, this survey shows employees worldwide share a cautious optimism that artificial intelligence is a promising tool that could pave the way for a game-changing employee experience if it is used to add fairness and eliminate low-value workplace processes and tasks, allowing employees to focus on the parts of their roles that really matter.”

Highlights from the survey:

Employees around the world will embrace AI to make work easier and fairer.

--Employees from all eight nations would welcome AI if it simplified or automated time-consuming internal processes (64%), helped better balance their workload (64%), increased fairness in subjective decisions (62%), or ensured managers made better choices affecting individual employees (57%).

-- Workers in Mexico are most enthusiastic about AI’s benefits while Canadian and U.S. employees are also ready to welcome the technology. Four out of every five survey respondents from Mexico felt AI would simplify time-consuming processes (81%/Mexico, 65%/Canada, 62%/U.S.) and better balance their workload (84%/Mexico, 64%/U.S., 61%/Canada).

--The two countries where employees are least likely to embrace AI: France and Germany.

Lack of communication leaves employees feeling apprehensive.

-- According to the survey, three out of every five organizations (58%) internationally have yet to discuss the potential impact of AI on their workforce with employees. However, two-thirds of global employees (61%) say they’d feel more comfortable if employers were more transparent about what the future may hold.

--The U.S. is the most secretive, with 67% of employees reporting they have no knowledge of their organization’s plans for AI. Employees in Canada (66%) and the United Kingdom (62%) are similarly in the dark. More than two-thirds (6%) of employees in Mexico say their organization has openly discussed AI with employees.

--Some U.S. industries are more transparent than others. Organizations in financial services/banking (38%), manufacturing (35%), and logistics/transportation (27%) are already discussing AI’s future impact on the workforce with employees.

-- In Canada, a similar finding: 37% of financial services organizations, 33% of manufacturing industries, 27%of logistics/transportation organizations have discussed the topic openly.

The generation1 gap: Gen Z and Baby Boomers have very different opinions.

-- Globally, 88% of Gen Z employees believe AI can improve their job in some manner. However, just 70% of Baby Boomers feel the same way.

-- In the U.S., Gen Z sees the biggest benefit of AI as its ability to create an overall fairer working environment (48%). Canadian Gen Z employees hope it will bring more fairness to performance reviews (50 %).

--Younger millennials, older millennials, and Gen X employees in both countries think the biggest benefit of AI for them is elimination of manual processes and time wasted on basic, administrative work, each of which detracts from more rewarding workplace activities.

-- When it comes to Baby Boomers working in the U.S., 38 % either don’t think or aren’t sure how AI would improve their job.

Cautious optimism: Employees hope AI will improve, not replace, their role.

-- While four out of five employees (82%) see opportunity for AI to improve their jobs, about a third (34%) expressed concern that AI could someday replace them altogether, including 42% of Gen Z employees.

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