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Online Training: Earning the Right to Do Lean

An online training course produced by IndustryWeek, in partnership with Milliken Performance Solutions

Date: This webinar is now available On-Demand.
Event Type: On-Demand Webinar
Cost: $199

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Gain a rare look into the processes of this privately-owned Lean leader! Named twice by EHS Today among the 12 safest companies in North America, Milliken & Company, a 145 year old chemical and textile company based in South Carolina, has been internationally recognized for its achievements in operational excellence.

Milliken's unique approach to a daily management system can help any organization create a unique state of Lean configuration. Positioning its workload as 20% daily operations, 60% continuous improvement/innovation working in cross-functional teams, and reducing the firefighting to 20%, Milliken has completely addressed the failures of a traditional management model. This presentation will deconstruct the Milliken Performance System’s DNA, allowing you to adopt and shorten the journey. Born out of four study trips to Japan to learn Deming Award-winning plants' best practices combined with more than 30 years of evolved manufacturing processes, Milliken is a company you can benchmark to accelerate your journey.

Milliken is the only American company that has won the top manufacturing award in both the United States and Japan -- the Malcolm Baldrige National Quality Award in the U.S. and the TPM Excellence Award sponsored by the Japan Institute of Plant Maintenance. In addition, Milliken has been named one of the World’s Most Ethical Companies by Ethisphere magazine for 4 years in a row.

What you'll learn

Through numerous real-world Milliken examples, you will be able to understand the fundamental beliefs and strategies behind a successful world-class Lean operation. Using Milliken's 30 year journey as a benchmark, you will learn:

  • How to engage associates as the foundation of your Lean system
  • How to create, train, and educate teams based on your particular environment and needs
  • How to sustain operational improvements through a Daily Management System that includes layered auditing
  • The importance of safety and strategic clarity as the foundation to your Lean system
  • The impact of Value Stream Mapping to gain a perspective on product flow and identification of wastes
  • What 9 years of GEMBA afforded Milliken in terms of productivity, Overall Equipment Effectiveness (OEE), breakdowns, defects and claims.

What others are saying

"I liked that the seminar contained good, practical information born out of manufacturing processes, proven in manufacturing systems. This program was developed by manufacturing associates for a manufacturing process."
-- Gary Ramsey, Trelleborg, Health, Safety, Environment Manager

"Professional, down to earth, realistic accounts of what worked over time and what did not."
-- Jim Sutliff, Quad/Graphics, Finishing Lean Leader

"What I liked most about the seminar was learning how to implement a system with safety as a foundation that also improves quality and productivity."
-- Mark K. Scoggins, J&J-INVISION., Facility and Maintenance Manager

"The presentations were based on proven experiences. The presenters were leaders highly involved in systems and processes presented."
-- Glenn Phillips, Oldcastle, Area Manager

"Excellent. I would recommend this workshop to anyone desiring to improve their organization's performance."
-- Dave Baker, BorgWarner, Human Resources Manager

Who should purchase this CD-ROM

Anyone interested in achieving safe, agile, aggressive and enlightened manufacturing, including but not limited to:
    Plant Managers
    Safety Managers
    Human Resource Directors
    Operations Directors
    Vice Presidents of Operations
    Vice Presidents of Production
    Vice Presidents of Safety/Health/Security
    Directors of Safety/Health/Environmental
    Purchasing Managers
    Continuous Improvement Managers
    Manufacturing Supervisors
    Hospital Administrators
    General Managers

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Cost and benefits

Included with CD-ROM:

  • 3-hour training course (slides and audio)
  • Downloadable slides for note-taking



Craig Long's seasoned perspective adds to the foundation of leadership for the Milliken Performance Solutions team. He began his career with Milliken at a manufacturing facility as an Industrial Engineer. Craig's real world experience, in addition to Industrial Engineering, includes Product Development, Account Management, Business Management, Corporate Education, Corporate Recruiting and Activity Based Costing. He ran several industrial businesses before being promoted to Director of Quality in 1994. In 1997, Craig was promoted to Vice President of Quality and Milliken University, and then he spearheaded the company's implementation of Six Sigma in 2004. He has held leadership responsibility for all Corporate Continuous Improvement processes, leading two corporate study mission trips to Japan. Craig was a member of the U.S. Quality Council of the Conference Board for 14 years and served as co-chair. He is a graduate of the Harvard Advanced Management Program.

Phil McIntyre, MBA, Babcock School of Management, Wake Forest University, is Director of Business Development and Marketing for Milliken Performance Solutions. His career with Milliken spans 25 years with 10 years spent in manufacturing. Phil then spent 6 years directing several Milliken divisions' efforts in process and cost improvement. He attended Clemson University and earned a degree in Industrial Engineering. Prior to Milliken Performance Solutions, Phil served the company as Market Manager for several of the company's consumer products businesses.

Chris Glover has more than 25 years of manufacturing experience at Milliken. A Georgia Institute of Technology Chemical Engineering graduate, Chris has led Lean enterprise facilitation, project management and leadership development and is an expert at design, development and delivery of training which supports the Milliken Performance System. Chris has served many roles-from Production Manager and Process Improvement Leader to Quality Assurance Leader and Plant Leader.

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TAGS: Webinars